Troubleshoot video errors, buffering, and freezing

Many factors tin can cause video playback issues, such as internet or device connection.

If a video is freezing, buffering, or you get i of these errors, yous may exist experiencing a video playback issue:

  • An mistake has occurred.
  • Playback error. Tap to retry.
  • Connection to server lost.
  • This video is unavailable.
  • Something went wrong. Tap to Retry.

By troubleshooting your internet or device connection, your video may play without playback issues. Kickoff past checking your internet speed, then check the steps for your device.

Troubleshoot net and device connexion

Try following the steps beneath to troubleshoot your internet and device connections.

Internet speed

The quality of your home or mobile network tin affect how smoothly YouTube videos play, and whether videos play in HD.

  • Bank check the YouTube video'due south resolution and the recommended speed needed to play the video. The table below shows the gauge speeds recommended to play each video resolution.

Video Resolution

 Recommended sustained speed
4K xx Mbps
HD 1080p v Mbps
HD 720p 2.five Mbps
SD 480p 1.1 Mbps
SD 360p 0.7 Mbps
  • Try running an cyberspace speed test to make sure your cyberspace tin support the selected video resolution. You can besides change the quality of your video to better your experience.

Annotation: The actual speed that your device gets may vary from the number given when you run an 'internet speed test.' The departure can be due to numerous factors including:

  • Wi-Fi performance
  • Time of solar day
  • How your Internet service provider connects to YouTube
  • How many devices are on your network: If there are a few devices on your network, then the connection is shared between them. Using multiple devices on the same network may reduce the speed that your device gets.
  • You tin can likewise discover out if your net Service Provider is HD Verified; by visiting the Video Quality Study.
  • If you're interested in seeing more info on how your videos are played back, check out Stats for Nerds.
  • Try restarting your internet connection if the above suggestions don't improve your connection.

Smart TVs, Chromecast, and game consoles

To gear up playback issues with your smart TV, Chromecast, or game panel -

  • Restart the YouTube app.
  • Restart your device: Exercise a hard restart by disconnecting the power then reconnecting.
  • For game consoles: Uninstall and reinstall the YouTube app.
  • Update your device's firmware/system software.

For the YouTube app or mobile site, effort some of these troubleshooting steps:

YouTube app

  • Restart the YouTube app.
  • Restart your device.
  • Turn off your mobile information connection and so turn it on once more.
  • Clear the YouTube app's cache.
  • Uninstall and reinstall the YouTube app.
  • Update to the newest available version of the YouTube app.
  • Update to the newest available version of Android.

Mobile site

  • Articulate your browser'southward cache and cookies.
  • Restart your mobile browser.
  • Restart your device.

Troubleshoot a greenish or blackness screen in the video histrion

If you lot can hear the audio of a YouTube video, but the video player is green or blackness, try to:

  • Use a different browser to picket the video.
  • Clear your browser'due south cache and cookies.

If that doesn't work, try some of these troubleshooting tips.

Troubleshoot audio issues

If you can't hear any audio from a YouTube video, the book push may exist turned off . Try some of the following troubleshooting steps:

  • Brand sure the sound/volume is turned on for your browser or device.
  • Cheque your device's sound settings.
  • Restart your browser or device.

Other types of issues

Issues with YouTube Paid Products;

If the higher up steps don't work and you:

  • Bought a movie or Idiot box bear witness on YouTube, OR
  • Are an active paid fellow member of Youtube Music, YouTube Premium, or YouTube Tv

You tin get in bear upon with us for back up with purchases or memberships.

Historic period-restricted content

Sometimes content doesn't violate our policies, but it may not exist advisable for viewers under 18. Historic period-restricted videos may not be viewable to users who:

  • Are under 18 years of age
  • Are signed out
  • Are watching YouTube videos embedded on most third-political party sites

Learn more about watching age-restricted videos.

Restricted Mode

Restricted Mode is an optional setting that screens out potentially mature content you or others using your devices may prefer not to view. When Restricted Mode is turned on, comments may not be viewable. Y'all can turn Restricted style on or off.

Notation: Restricted manner works on the browser or device level, so it must be turned on or off for each browser or device you use.

Issues downloading videos

If you don't have YouTube Premium or if downloading videos isn't available to you, you can't download videos. If yous tin can download videos, merely you're running into issues, try some of these downloading troubleshooting tips.

Business relationship error issues

If you're running into bug with your account, these articles may have more than info:

  • Problems accessing YouTube
  • Get assist signing in to YouTube

If the above steps don't work and you're still having trouble, allow us know by submitting feedback.

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